Refund policy
Return & Refund Policy
Because all of our products are made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.
Damaged or Defective Items If your order arrives damaged or has a manufacturing defect, we've got you covered. Please contact us within 30 days of delivery at madelenmelton123@gmail.com with:
- A clear photo of the damaged or defective item
- Your order number
We will arrange a free replacement or a full refund at no cost to you.
Wrong Item Received If you received the wrong item, please reach out within 30 days of delivery with a photo and your order number, and we'll make it right.
Lost Packages If your package hasn't arrived within the expected delivery window, please contact us and we'll investigate with our fulfillment partner. For US orders, please allow 30 days from the ship date before reporting a lost package.
What We Can't Cover We're unable to offer refunds or replacements for:
- Incorrect or incomplete shipping addresses provided at checkout
- Size issues within 1 inch of the size guide measurements
- Low-quality prints resulting from low-resolution images you provided
- Packages marked as delivered by the carrier
Contact Us For any issues, please reach out to us at madelenmelton123@gmail.com.